Most recently, I was a senior UX designer at JP Morgan Chase, I designed applications for internal users like bankers, analysts and advisors.
Role: Senior UX Designer
Timeline: August 2022–December 2023
Team: Product Manager, Developers, Design Team Lead, User Researcher, and Content Creatives.
Tools: Figma, and Jira
My takeaways:
Ready to Learn: JP Morgan Chase is one of the largest banks in the world, due to the nature and size of the business, we were always learning new things. This ever-changing environment allowed me to learn about new parts of the business, the operations, use cases, and roles of the end user and the challenges they face.
Flexible Communication: The design team at JPMC was made of of smaller teams, dedicated to different branches, products, and cases across the world. We acted as different agencies and I had to be proactive and adaptable in finding different ways of working. There were bankers that never spoke to design teams before to working with product managers who were well versed in their product but we were coming in the project with an initial research done and solution laid out.
Courageous
At times, parts of the team weren’t able to see eye to eye, so this experience at Chase taught me to speak out, make suggestions on projects, ask for missing details, or escalate to team leads if there were any blockers. Most importantly, I wanted to advocate for users, so I active in including them in conversations when possible.
My work lived in Task and Workflow team. My goal was to help front office analysts, advisors, bankers streamline their work in Workhub. An application their used day in and out to complete tasks in. My projects were all intertwined to create a smoother workflow. I dived head first into ticket work by:
1. Discovery and research work on Workhub tickets
2. Creating a more detailed ticket view by implementing the idea of a preview panel
3. Visual Parent/child ticket association
4. Task Card to tie this all together
I showcased updates weekly with the product manager, end users and developers to collaborate on ideas, ask questions and conducted design reviews. We were able to launch MVPs on some projects. Due to the nature of the business, deadlines could be pushed or projects were deprioritized.